Frequently Asked Questions

Everything you need to know about your Starrily beauty experience.

Are Starrily products cruelty-free and vegan?

Yes, we are committed to ethical beauty. All Starrily products are 100% cruelty-free and vegan, meaning we never test on animals and do not use any animal-derived ingredients.

How long will it take for my order to arrive?

Standard domestic shipping typically takes 3-5 business days. International shipping varies by location but generally takes 7-14 business days. You will receive a tracking number via email as soon as your order ships.

What is your return policy?

We want you to love your purchase. If you are not satisfied, you can return unopened and unused products within 30 days of delivery for a full refund. Please contact our support team to initiate a return.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.

Are your nail polishes 'Big 5-Free'?

Absolutely. Our nail lacquers are formulated without Formaldehyde, Dibutyl Phthalate (DBP), Toluene, Formaldehyde Resin, or Camphor, ensuring a safer application for your nails.

Do you ship internationally?

Yes, we ship to most countries worldwide. Shipping rates and estimated delivery times are calculated at checkout based on your specific location and local customs regulations.